07861 936716 is answered at any hour, whether water is coming through the ceiling right now or you want a shower sorted next week. Honest Plumber Tooting is based at 26 Noyna Rd, Tooting Bec, London SW17 7PH.
Ringing Is Faster Than a Form
A person answers, not a menu. The first conversation is a few minutes of plain questions, and then we look for the partner company that can reach you soonest. Expect a call back with its name. If you would rather write, the form on this page takes your name, number, address and a short description.
What to Have to Hand
Your postcode, the nearest main road (Tooting Bec Road, Balham High Road, Upper Tooting Road) and, for a boiler, the make and any error code. Anything you can see, such as a stain spreading on a ceiling, helps us match the right partner.
The First Five Minutes of a Leak
Close the main stopcock. In many Tooting terraces it sits under the kitchen sink, and in converted flats it may be in a shared hallway cupboard. Switch off the immersion heater and boiler, open the cold taps to empty the pipes, and keep electrical items clear. If water is near a light fitting, do not touch it. See burst pipe repair for the full routine.
If the Stopcock Will Not Turn
Hard water is the usual culprit: scale seizes the spindle on old stopcocks. Do not force it with a wrench, because that is how a small problem becomes a flood. Ring us and tell us it is stuck. Emergency plumbing covers what the partner company will do.
A Dead Boiler
Look at the pressure gauge, which should read about 1 to 1.5 bar when cold, and check the thermostat is calling for heat. Try a single reset if there is a button, and no more. A frozen condensate pipe is a common winter cause. See emergency boiler repair.
If You Smell Gas
Leave the property, open windows and doors, avoid switches and flames, and ring 0800 111 999 before anything else. Call us for the repair once the supply is safe.
From Your Call to a Written Quote
The partner company diagnoses the fault and gives you a written quote before it starts, then does the work, invoices you and takes payment directly. We handle no money. We text you its name before it arrives, and if anything goes wrong afterwards you ring us. The process is set out in full on how we work.
The Streets We Cover
- Tooting and Upper Tooting (SW17): terraces around the High Street and Upper Tooting Road
- Tooting Bec (SW17): the Heaver Estate houses by the Common. See Tooting Bec
- Balham (SW12 and SW17): mansion blocks, conversions and the Bedford Hill streets. See Balham
- Furzedown (SW16 and SW17): Edwardian and interwar roads. See Furzedown
- Wandsworth Common: the large Victorian houses along the Common's edge
If your address sits just outside, say so on the call and we will tell you straight what we can arrange.
Why an Early Call Costs Less
A weeping joint caught on Friday is a fitting. The same joint left over a weekend is a stained ceiling. Go back to the home page, see all services, read about us or ring 07861 936716.
Your Questions Answered
What is the quickest way to reach you?
Ring 07861 936716, which is answered 24 hours a day, every day of the year. A call beats a form in an emergency because we can ask the right questions and start finding a partner company while you are still on the line. If you cannot talk, send the form with your address and a line about what is happening, and we ring you back.
What will you ask me when I ring?
We ask what you can see or hear, where the property is, whether water is still escaping and whether there is any smell of gas. For a boiler we also want the make and any error code on the display. The call takes five to ten minutes, and then we ring back with the name of the partner company that is coming.
What should I do before anyone arrives?
For a leak, shut the main stopcock, switch off the immersion heater and boiler, open the cold taps to drain the system and keep electrics away from the water. For a gas smell, leave the building and ring 0800 111 999 before you ring us. For a dead boiler, look at the pressure gauge and the thermostat but leave the casing shut. We talk you through all of it on the phone.
Do you answer on bank holidays and in the small hours?
Yes, the line is open at all hours, Christmas Day and bank holidays included. Out-of-hours work usually costs more in London, and published guides list overnight boiler call-outs from about £200 to £350 or more before parts. The partner company writes its price down before it starts, so you choose with the number in front of you.
Where are you and which areas do you cover?
The base is 26 Noyna Rd, Tooting Bec, London SW17 7PH. We cover Tooting, Tooting Bec, Upper Tooting, Balham, Furzedown and Wandsworth Common, across SW17, SW12 and SW16. Those places are within a couple of miles of each other, so a nearby partner company is usually free. If you are outside that patch, we tell you what we can do.
Can I book something that is not an emergency?
Yes, through the same number. A power flush, a shower repair or a cylinder check can all be arranged for a sensible daytime slot. Published London power flush prices run from about £300 to £600 for a full system, and the partner company confirms its own figure in writing first. See power flushing for what a visit involves.
Who will I actually deal with?
You deal with us on the call and with the partner company on the day. The partner is an independently owned local business that quotes, does the work, invoices you and takes payment directly. We handle no payment or invoices, and we text you the partner's name before it arrives. If anything goes wrong, ring us and we chase it.
Will you tell me the price over the phone?
We cannot give a firm price, because only a partner company that has seen the fault can do that. We can tell you the published London range for the job, such as £80 to £250 for a toilet repair, and be frank when a figure sounds off. The binding number is the written quote you receive before work starts.
What if I smell gas?
Do not use switches, lighters or naked flames. Open doors and windows, leave the property and ring the National Gas Emergency number on 0800 111 999, which is free and answered at all hours. Once the supply is made safe, ring us on 07861 936716 and we arrange the repair. A carbon monoxide alarm to BS EN 50291 is a sensible addition to any home with a boiler.
How do I complain if something goes wrong?
Start with the partner company, because it did the work and is best placed to put it right. If you cannot get anywhere, ring 07861 936716 and we will chase it for you. We cannot promise a particular outcome, but you do not have to push alone, and your statutory rights are unaffected. Our terms set out the detail.
