This page is empty on purpose, and an empty page is what an honest one looks like at this stage. Anything that appears below will be a real customer describing one job arranged through Honest Plumber Tooting, in their own words, with the area and kind of work attached.
An Empty Box Beats a Made-Up One
Plenty of new firms launch with a wall of five-star quotes on day one. That should make you wary. Reviews take time to arrive, and we would rather show nothing than fill the gap. When real ones come, they will say what job it was and which part of SW17 or SW12 it was in.
What You Will See When They Arrive
Each entry will carry the type of work, the neighbourhood and the date, so you can judge whether it is relevant to you. A leaking joint in Tooting Bec reads differently from a cylinder replacement in a Balham mansion block, and you deserve to know which you are reading.
Every Review Should Trace Back to a Job
Think of a review as a receipt. It should point to something that happened, at an address, on a day, done by a real company. A blocked drain in Furzedown after a downpour, a stuck stopcock in a Totterdown Fields cottage, a scaled shower in Upper Tooting: each entry will name the work and the area, and we will be able to say which visit it describes.
No Reward, No Nudge
Nobody gets a discount, a free visit or a gift for leaving a review, and nobody who stays quiet pays more. The Competition and Markets Authority has said that fake and incentivised reviews mislead consumers, and we follow that. We also never edit a review to sound kinder than it was.
What You Can Check Right Now
You do not need a star rating to test a business. Ring 07861 936716 and ask who would attend, what the quote would cover and what happens if the job goes wrong. Look up 26 Noyna Rd, Tooting Bec, SW17 7PH and see that it matches everywhere we appear. Read how we work to see exactly who does what.
How We Handle a Complaint
The partner company hears first, because it did the work. If that goes nowhere, ring us and we chase it for you. A complaint will never be quietly dropped from this page, and the process is in our terms.
Reading Reviews Anywhere, Ours or Anyone's
Look for the specifics: a street, a fault, a price, a timing. Be suspicious of praise that could be pasted onto any firm. If you are comparing us with others, our services page lists the ten jobs we arrange, and about us explains the thinking behind the name. When you are ready, ring 07861 936716 or return to the home page.
Your Questions Answered
Why is there nothing on this page yet?
Because a new service starts with no reviews, and the only honest response is to leave the space empty. Invented praise would be untrue and against UK consumer rules on fake reviews. When real customers write about real jobs, their words appear here with the type of work and the area, unedited and with the awkward bits left in.
Will you ever pay or reward people for reviews?
No. Nobody receives a discount, a free visit or a gift for writing one, and nobody who stays quiet pays more. The Competition and Markets Authority treats incentivised reviews as misleading, and we agree with it. A review should be the customer's own view of the job, in their own words, and it should be just as welcome when it is critical as when it is kind.
How will I know a review is genuine?
Each one will relate to a real job, such as a blocked drain in Furzedown or a failed cylinder in Balham, and we will be able to say which partner company's visit it describes. We will not publish anything we cannot tie to a job. Nothing is written, trimmed or selected to hide a complaint, so a bad experience will say so.
Who am I actually reviewing?
Two parties. The independently owned partner company that did the work, which quotes, invoices and takes payment itself, and us, for how the call, the matching and the follow-up went. A fair review separates the two where it can. We text you the partner's name before it arrives, so you know which company to talk about.
What can I check about you in the meantime?
More than you might expect. Our number is 07861 936716 and it is answered at all hours, our address is 26 Noyna Rd, Tooting Bec, London SW17 7PH, and the partner company gives a written quote before any work. Check that the address and number are identical wherever you find us. You can also ring and ask who would attend before agreeing to anything.
Can I leave a review after a job?
Yes, and we would like you to. Tell us by phone or through the form what was done, where and how it went, and say whether you are happy for it to be published. Please include the type of work and the neighbourhood so other readers can judge it. Complaints are as welcome as praise and are handled the same way, by chasing the partner company on your behalf.
How should I read other firms' ratings?
With a little scepticism. A burst of five-star reviews in a few days from accounts with no other history is a classic warning sign, as is praise that never mentions a place, a fault or a price. A review that names a street, a problem and what was done is harder to fake and tells you far more.
What would a useful review of a boiler job say?
It would name the fault, whether a lockout, lost pressure or kettling, say how long it took someone to arrive and whether the quote was in writing first, and report whether the boiler has stayed fixed. In a hard-water area like Tooting, where the supply measures 262 mg/l, a scale-related fault can return, so a follow-up note months later is worth more than a same-day one. Mention the make of the boiler if you know it, because that helps readers with the same model.
Why do reviews of plumbing work take time to judge?
Because many faults come back if the cause was not dealt with. A radiator that heats after a bleed may go cold again in a week if the real problem is sludge, and a repaired shower can scale up again within months. A fair judgement of a job comes after the weather and the water have tested it, which is why we welcome follow-up as well as same-day feedback.
What if I have a complaint rather than a review?
Raise it with the partner company first, because it did the work and is best placed to put it right. If you cannot reach a resolution, ring 07861 936716 and we will help chase it. We cannot promise a particular outcome, but you do not have to push alone, and your statutory rights are unaffected. Our terms set out the detail.
